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Frequently asked questions about WalkingPad P1/C1


Q: What is the difference between WalkingPad A1 and WalkingPad P1/C1?

A: WalkingPad P1/C1 works with WalkingPad app and remote control. WalkingPad A1 works with Mijia APP, no data is displayed on the remote control; the display is LED display on the machine head cover.


Q: How to unlock novice mode?

A: Please download the WalkingPad APP on your mobile phone first, connect the treadmill to your mobile phone through WalkingPad, you can connect.


Q: How to boot the treadmill?

A: There is a key to the bottom of the nose, and you can find a book title book.


Q: What should I do if the treadmill does not respond after starting?

A: Check if the power supply is connected properly. Press the remote control of the machine to check whether it can be operated. Otherwise, please contact our support.


Q: What should I do if the machine has an abnormal noise?

A:

1. If a slamming noise. You may place a treadmill floor mat under the WalkingPad.

2. If Motor carbon brush whistling (very sharp metal whistling sound), front/rear drum abnormal sound. 

If this situation continues for a couple of days, please contact our support for maintenance.

3. If the motor cover grinding to the walking belt: magnetic friction sound, please contact our support for maintenance.

4. If other abnormal sounds. It needs to be judged and processed according to a detail description or video attachment, please report to our support.


Q: The machine folds cannot be flattened.

A: Please check if the folding position is stuck with anything, otherwise, try to press it harder.


Q: The indicator light is off.

A: Please replace another plug or power cord. If the light is still off, please contact our support.


Q: Where can I download the app?

A: Search "WalkingPad APP" in Google Play or Apple APP store, or download by scanning the QR code on the cover of the treadmill.


Q: How to use "A" mode?

A: Switch to "A" mode with the remote control. 

The start-up requires the customer to stand at the head part of the treadmill belt before the machine runs. The head section of the walking belt is acceleration, the middle section is constant speed, and the rear section is stop. 


Q: What should I do if the machine shows an error code?

A:

1. If the WalkingPad prompts code starts with "E". It may be caused by transportation. Please power off the treadmill for about 10 minutes, and then restart, the code may disappear.

2. If you followed the step 1 method but the code still happening. 

E01 means drive communication error; E02 means motor abnormality; E05 means overcurrent protection; E06 means motor protection; E08 means sensor error. 

For these codes issues, please contact our support for help.

3. If the WalkingPad prompts E10 or E11, don't worry, it will automatically resume after the countdown.


Q: What if the remote control does not work?

A:

1, can not be used. You need to match the machine and the remote control first. When the power is turned on, a white progress bar appears. Press the remote control's conversion button 5-8 times to match the success. After successful, it will automatically switch the mode.

2. The match is not successful. If it does not match, check if the battery is installed correctly. If it is correct, you need to send a new remote control according to the machine condition. If the code needs to be returned to the factory for repair.


Q: How do I connect the host to the phone?

A:

1. Download the WlkingPad APP and unlock it using your phone's Bluetooth. When downloading, you need to select Allow all permissions to open, click on the search device in the app, and then unlock according to the voice prompts.

2. The device cannot be searched. Need to re-delete the app and re-download, match again. (Some customers will open the Bluetooth search device directly, and the customer needs to delete the device inside the Bluetooth, you can add the device)"